Privacy Policy

At My Stitch Mart (https://mystitchmart.com), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in compliance with applicable Indian laws.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

If you have any questions, please contact us at — email.mystitchmart.com

1. Legal Framework

This Privacy Policy is governed by the applicable laws of India, including but not limited to:

• The Information Technology Act, 2000

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Applicable provisions of the Goods and Services Tax (GST) laws in India

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Non-Personal Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and device details

• Pages visited and time spent

• Referring URLs

This data is used for analytics and does not personally identify you.

b. Personal Information

We collect personal information only when voluntarily provided by you, including:

• Name

• Phone number

• Email address

• Billing and shipping address

• GSTIN (where applicable for business customers)

• Any other information required for processing orders or inquiries

You may choose not to provide certain information, but this may limit your access to some services.

3. Use of Information

Your information is used for:

• Processing orders and generating invoices (including GST-compliant invoices where applicable)

• Customer support and communication

• Order fulfillment, logistics, and delivery

• Internal record keeping and legal compliance

• Improving our products, services, and website experience

4. GST & Regulatory Compliance

In accordance with Indian GST laws:

• We may collect and store your GST Identification Number (GSTIN) for B2B transactions

• GST details provided by you will be used strictly for tax invoicing, reporting, and compliance purposes

• You are responsible for providing accurate GST information; we are not liable for errors due to incorrect details submitted by you

• All invoices, where applicable, will be issued in compliance with GST regulations

5. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information only:

• With trusted service providers (payment gateways, logistics partners, etc.)

• To comply with legal obligations, tax authorities, or government requests

• To protect our legal rights or prevent fraud

All such sharing is done securely and only for legitimate purposes.

6. Cookies

We use cookies to:

• Enhance your browsing experience

• Analyze website traffic and usage

• Improve functionality

Cookies do not store sensitive personal data. You may disable cookies via your browser settings, though some features may not function properly.

7. Data Security

We follow reasonable security practices as required under Indian law, including:

• Secure data storage systems

• Controlled access to personal information

• Protection against unauthorized access, disclosure, or misuse

While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Payments & Financial Data

We use secure and authorized payment gateways for processing transactions.

• We do not store your credit/debit card details

• Payment data is handled directly by certified payment processors

Any disputes related to payments will be subject to Indian laws and jurisdiction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing any information.

10. Your Rights

Under applicable Indian laws, you have the right to:

• Access and review your personal data

• Request correction or deletion of your data

• Opt out of marketing communications

To exercise these rights, please contact us at [email.mystitmart.com].

11. Data Retention

We retain your information:

• As long as necessary to fulfill business purposes

• As required under applicable tax, legal, and regulatory laws in India

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page without prior notice. Continued use of the website constitutes your acceptance of the updated policy.

13. Jurisdiction

All disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: email.mystitmart.com

Website: https://mystitchmart.com

We aim to respond within 1–2 working days.