Cancelation, Return and Shipping Policy

At My Stitch Mart, we strive to deliver high-quality products and a smooth customer experience. Please read our policy carefully before placing an order.

1. Order Cancellation Policy

a. Standard Orders (Ready Stock Products)

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier

• Once the order has been shipped, it cannot be cancelled

b. Bulk & Wholesale Orders

• Bulk orders may only be cancelled before order processing begins

• Once processing or packing has started, cancellation may not be allowed

c. Custom Orders

• Orders for customized products (e.g., special sizes, colors, branded trims, labels, etc.) cannot be cancelled once confirmed

• Advance payments for custom orders are non-refundable

Refund for Cancelled Orders:

• Approved cancellations will be refunded within 5–7 working days to the original payment method

2. Return & Replacement Policy

Due to the nature of garment accessories and trims, returns are accepted only under specific conditions.

a. Eligible Reasons for Return/Replacement

• Defective or damaged product

• Incorrect item delivered

b. Conditions for Returns

• Request must be raised within 48 hours of delivery

• Products must be:

• Unused

• In original packaging

• In the same condition as received

• Proof (images/videos) may be required for verification

c. Non-Returnable Items

• Customized or made-to-order products

• Bulk/wholesale orders (unless defective)

• Products damaged due to misuse or improper handling

• Clearance or discounted items (if specified as non-returnable)

d. Return Process

1. Contact us via WhatsApp or email with order details

2. Share images/videos of the issue

3. Upon approval, we will arrange return pickup or provide return instructions

4. Replacement or refund will be processed after inspection

e. Refunds

• Approved refunds will be processed within 5–10 working days

• Shipping charges are non-refundable, unless the error is from our side

3. Shipping Policy

a. Order Processing

• Orders are typically processed within 1–7 working days

• Bulk or custom orders may take longer depending on specifications

b. Delivery Timelines

• Standard delivery: 3–7 working days across India

• Delivery timelines may vary based on:

• Location

• Courier partner

• Order size

c. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout

• Free shipping may be offered on select orders or promotions

d. Tracking

• Once shipped, tracking details will be shared via SMS/email/WhatsApp

4. Delivery & Risk

• Orders are shipped through trusted logistics partners

• Risk of loss or damage passes to the customer upon delivery

• Please ensure someone is available to receive the package

If the package appears damaged at delivery:

• Do not accept it, or

• Record a video and inform us immediately

5. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

• Courier issues

• Weather conditions

• Public holidays

• Unforeseen circumstances (force majeure)

We are not liable for such delays but will assist in tracking and resolving issues.

6. Important Notes for Buyers

• Minor variations in color, finish, or texture may occur due to manufacturing and screen differences

• Please review product specifications carefully before ordering

• For bulk orders, we recommend sampling before final purchase

7. Contact Us

For any cancellation, return, or shipping-related queries:

My Stitch Mart

🌐 Website: https://mystitchmart.com

📧 Email:

📱 WhatsApp:

We aim to respond within 1-2 working days.